Terms of Service

Last updated: 13 April 2025

These Terms of Service ("Terms") govern your access to and use of SupplyFi, a software-as-a-service platform operated by CounterCarbon Ltd ("CounterCarbon", "we", "us"), company number 17061500, registered in England and Wales.

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you confirm you have authority to bind that business to these Terms.

1. The Service

SupplyFi is a cloud-based Supplier Product Information Management (PIM) platform that enables businesses to collect, review, approve, and distribute structured product data from their suppliers. The Service is provided on a subscription basis.

2. Accounts and access

  • You must provide accurate information when creating your account.
  • You are responsible for maintaining the security of your login credentials.
  • You must notify us immediately at support@supplyfi.co.uk if you suspect unauthorised access to your account.
  • Each subscription is for a single organisation. You may not resell or sublicence access to the Service without our prior written consent.
  • You are responsible for all activity that occurs under your account, including actions taken by your invited users (admins and suppliers).

3. Subscription and payment

  • Subscriptions are billed annually in advance unless otherwise agreed in writing.
  • Prices are as published on our pricing page at the time of purchase and are in GBP, exclusive of VAT.
  • VAT will be added at the applicable UK rate where required.
  • Payment is processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis.
  • If payment fails, we will notify you and provide a 7-day grace period to update payment details before suspending access.
  • Subscriptions automatically renew unless cancelled at least 14 days before the renewal date.
  • We reserve the right to change pricing with 30 days' written notice. Price changes will not apply until your next renewal period.

4. SKU limits and fair use

Each subscription tier includes a maximum number of active SKUs (Stock Keeping Units) as described on our pricing page. If you exceed your plan's SKU limit, we will notify you and you will be required to upgrade your plan within 14 days or reduce your SKU count.

5. Cancellation and refunds

  • You may cancel your subscription at any time from your billing settings.
  • Upon cancellation, you will retain access until the end of your current billing period. No refunds are issued for unused portions of a subscription period.
  • We offer a 14-day money-back guarantee for first-time subscribers. If you are not satisfied within 14 days of your first payment, contact us for a full refund.

6. Data ownership and portability

  • You retain full ownership of all data you upload or generate through the Service ("Customer Data").
  • You grant us a limited licence to process Customer Data solely to provide and improve the Service.
  • Upon cancellation, you may request a full export of your Customer Data in CSV or JSON format within 90 days. After 90 days we may delete your data.
  • We will never sell, share, or use your Customer Data for any purpose other than providing the Service.

7. Acceptable use

You agree to use the Service in accordance with our Acceptable Use Policy. We reserve the right to suspend or terminate accounts that violate these policies.

8. Intellectual property

  • The Service, including its software, design, and documentation, is owned by CounterCarbon Ltd and protected by applicable intellectual property laws.
  • We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription.
  • You may not copy, reverse engineer, decompile, or create derivative works of the Service.

9. Uptime and support

  • We target 99.9% monthly uptime for the Service, excluding scheduled maintenance.
  • Scheduled maintenance will be notified at least 24 hours in advance where possible.
  • Support is available by email at support@supplyfi.co.uk. We aim to respond within 1 business day.
  • Enterprise customers may be entitled to enhanced SLAs as set out in their separate agreement.

10. Limitation of liability

To the maximum extent permitted by law:

  • Our total liability to you in any 12-month period is limited to the fees you paid to us in that period.
  • We are not liable for indirect, incidental, special, or consequential losses, including loss of profits, data, or business opportunity.
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnity

You agree to indemnify and hold harmless CounterCarbon Ltd, its officers, directors, and employees from any claims, losses, or damages (including legal fees) arising from your use of the Service, your Customer Data, or your violation of these Terms.

12. Termination

  • Either party may terminate these Terms with 30 days' written notice.
  • We may terminate or suspend your access immediately if you breach these Terms, fail to pay, or engage in conduct that harms the Service or other users.
  • On termination, your licence to use the Service ends immediately.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these Terms

We may update these Terms from time to time. We will give you at least 30 days' notice of material changes by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

CounterCarbon Ltd
Company No. 17061500
Registered in England and Wales
Email: legal@supplyfi.co.uk